ERP Glossary

ERP

Enterprise resource planning: software that connects related business functions through operational records and workflows.

BOM

Bill of material: the components and quantities associated with a manufactured or kit item.

Work order

A production requirement with item, quantity and execution context.

RFQ

Request for quotation: a procurement enquiry used to obtain supplier quotations.

GRN

Goods received note: a record of goods receipt, distinct from a supplier invoice or payment.

Allocation

Matching a payment or credit to the intended outstanding invoices.

Dimension

An accounting analysis context available on supported transactions; distinct from a project extension record.

Pro-forma invoice

A commercial document distinct from the final invoice.

Released revision

A controlled document revision that has reached its release state.

Reconciliation

Comparing records with supporting evidence and resolving differences within the relevant workflow.

CRM

Customer relationship management organizes leads, contacts, opportunities and follow-up. Explore CRM.

MRP

Material requirements planning considers demand, stock and product structures to plan supply. This glossary definition does not establish a separate SERP MRP engine. Explore Manufacturing.

Purchase Order

A purchase order records the supplier commitment, items, quantities and commercial terms. Explore Purchase Orders and Goods Receipt.

Sales Order

A sales order records a customer requirement for fulfilment and billing. Explore Quotations and Sales Orders.

Accounts Receivable

Amounts owed by customers, reviewed through invoices, credits, receipts and allocations. Explore Customer Receipts and Accounts Receivable.

Accounts Payable

Amounts owed to suppliers, reviewed with invoices, payments and allocations. Explore Supplier Invoices and Accounts Payable.

General Ledger

The accounting record organized by accounts and used to review balances and statements. Explore General Ledger and Financial Reports.

GST

Goods and Services Tax. SERP has documented tax configuration, inquiry and electronic-document workflows; applicable obligations require separate review. Explore India GST.

E-Invoice

An electronic invoice-related process involving required transaction data and external acknowledgement through the configured service. Explore E-Invoice and E-Way Bill Workflows.

Inventory Turnover

A measure comparing inventory use or cost of sales with average inventory over a period; confirm the formula and valuation basis before comparison. Explore Analytics & Reporting.

Lead

An early customer enquiry or potential requirement awaiting qualification. Explore Lead Management.

Opportunity

A qualified sales requirement that needs continued commercial follow-up. Explore Opportunity Management.

Cost Center

An organizational area used to analyze costs. SERP accounting dimensions can support configured analysis; they are separate from project records. Explore Finance & Accounting.

Workflow

The sequence of records, responsibilities and decisions used to complete a business task. Explore Workflow & Approvals.

API

An application programming interface defines permitted exchanges between software systems. Explore API and Webhook Integrations.