SERP feature guide
Customer Receipts and Accounts Receivable
Accounts receivable follows amounts owed by customers; receipts and allocations establish how payments relate to open invoices.
What does customer receipts and accounts receivable do in SERP?
Accounts receivable follows amounts owed by customers; receipts and allocations establish how payments relate to open invoices. SERP connects this work with sales, so users can review its operational context through the related records.
Business problem it addresses
A bank receipt can be recorded while individual invoices still appear outstanding because allocation has not been completed.
Key functions
- Record customer, branch, bank account and deposit date.
- Review payment amount, charges, discounts and applicable receipt details.
- Allocate the receipt to intended invoices and inspect any remainder.
How the workflow works
- Find open invoices.
- Record customer payment.
- Confirm the reference.
- Allocate the payment.
- Review the outstanding balance.
Example business scenario
A customer makes one payment for two invoices and leaves a third unpaid. Finance records the receipt and assigns it to the intended invoices, then investigates the remaining balance rather than marking the whole account settled.
Controls and availability
Recording a receipt and allocating it are separate actions. Held customers, closed fiscal dates and invalid values can block processing; bank charges require the appropriate account setup.
How to assess the result
Find the payment reference, inspect the invoices receiving allocation and review any unallocated remainder. Compare the customer balance after matching. A receipt total on its own cannot show which invoice is settled or which amount is still open.
Connected SERP capabilities
Read the Sales module guide for the wider process and SERP reporting for the distinction between a transaction document and an analytical report.
A few useful answers
Frequently asked questions
What is customer receipts and accounts receivable?
Accounts receivable follows amounts owed by customers; receipts and allocations establish how payments relate to open invoices.
Which functions can I review in SERP?
Record customer, branch, bank account and deposit date; Review payment amount, charges, discounts and applicable receipt details; Allocate the receipt to intended invoices and inspect any remainder.
What is a practical example?
A customer makes one payment for two invoices and leaves a third unpaid. Finance records the receipt and assigns it to the intended invoices, then investigates the remaining balance rather than marking the whole account settled.
What should we confirm before using this workflow?
Recording a receipt and allocating it are separate actions. Held customers, closed fiscal dates and invalid values can block processing; bank charges require the appropriate account setup.
Where does this fit in the wider ERP process?
It is part of Sales. Review the source requirement, the resulting transaction and the handoff to the next team.
Explore this workflow with your team.
Bring a representative requirement and the roles involved. Follow the records and review the result in a focused SERP demonstration.
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